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INFORMATION

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SITE PREP & SCHEDULING

At Better Built Barns, we want our customers to be pleased with their new shed or outbuilding purchase. Below is the site requirement information and answers to general questions regarding our installations and site preparation.

Site Requirements

  • We need 2 ft clearance around and 5 ft above the entire building for construction.
  • The site must be within 6 inches of level and free of obstruction, debris, or pet feces.
  • We need to park our truck within 150 feet of the building location.
  • We need to be able to use a power outlet within 150 feet of the building location.

Site Preparation

  • We do not excavate or do groundwork of any kind.
  • If the site is more than six inches off level, the customer must excavate, fill, and level the ground before assembly. Otherwise, we must review the site and pre-approve pier blocks or post-to-pier installation methods.
  • We can install our buildings on dirt, grass, gravel or concrete.  We recommend a gravel pad for a more solid foundation and better drainage but do not require it for installation.  We will happily build for you on dirt or grass.
  • If you decide to put gravel down, we recommend 3-4 inches of 3/4-minus gravel.  You may consider using a pressure-treated 2x4 perimeter to hold gravel in place.
  • A block charge will automatically apply unless you have a concrete slab foundation.
  • We will use paver blocks and shims under the 4x4 skids to level out your building before constructing the floor.
  • If we arrive on the scheduled install date and the site is not ready, we must return later, and A return trip fee will apply. Rescheduling will be subject to our current lead times.

Scheduling

  • Better Built Barns schedules the installation date. The lead time is two to four weeks and may be extended during busy seasons.

Delivery & Installation

  • Our builders normally arrive at the customer’s site for installation between 8:00 and 11:00 AM on the scheduled date. If they are going to arrive later than 11:00 AM, they will call you and tell you when to expect them.
  • Better Built Barns will not send a crew for their scheduled appointment if we have not been able to contact the customer to confirm delivery.
  • If inclement weather prevents delivery, arrangements will be made with the customer for the next available date.
  • If the customer needs to reschedule, they should call Better Built Barns at least five business days before their scheduled install date.
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Frequently Asked Questions

Building Permits & Neighborhood Approvals

Information about building permits:

The customer is responsible for researching and deciding if their building needs a permit.  They can check with their local building department or zoning authorities for building restrictions.  They should also know if they need approval from their homeowners association or CC&Rs. 

The customer will need to pay any fees associated with a building permit. We are happy to provide the drawings if required, but additional fees may exist for providing drawings or for any building upgrades required with building permits.

 

 

Cancellation Policy

We understand that sometimes your purchase may need to be canceled.  Here is our cancellation policy:                                                                     

  • A deposit refund will be issued using the same payment method that the payment was made.
  • If you cancel within 30 days of the order, your downpayment will be refunded minus a 5% processing fee.
  • If you cancel after the installation has been scheduled, your down payment will be refunded at 75%
  • If you cancel within 10 business days of your install appointment or after 90 days of your order, your down payment will be refunded at 50%
  • If you cancel after 120 days, your downpayment will be refunded at 25%
  • You may be charged a fee for any special items on your order